Do I have to change my phone number or website?
No. Customers keep calling your usual number and using your usual website form.
Missed calls are forwarded to a texting line we set up for you, so the text-back
reaches them right away.
What happens when it can't answer something?
It handles the common questions and captures the job details — name, address, the
issue and how urgent it is. Anything beyond that is flagged to you as a lead, so a
real person picks it up.
Will it ping me at 1 am?
Only if you want it to. You set your "do not disturb" hours and decide what counts as
urgent enough to break through (say, a flooding basement). Everything else waits for a
morning summary. Customers still get an instant reply either way.
What if a customer is unhappy?
They reach you privately first, so you can make it right. Replies to your Google
reviews are drafted for you, and nothing gets posted until you approve it.
What if I need something that isn't listed here?
That's normal — the examples above are just common starting points. Tell us what
eats up your time and we'll tell you honestly whether AI or automation can handle it.
Who owns the data?
You do. Your leads and messages are kept separate from every other client, and
whenever you ask — or if you leave — we hand them back to you as a spreadsheet.
How much does it cost?
It's built for small shops: tools start from $125/month (CAD, plus tax) and a one-time setup —
missed-call text-back, for example, is $199/month and $250 setup. Bundles cost less.
You get a simple written quote before you decide, so you know exactly what you're getting.